Ariento User License Types*

Last Updated January 1, 2024

ARCHIVE ONLY User

For revoked/terminated users that the organization wants to maintain their data.

Device Support Included:

  • None

Capabilities: 

  • Archiving of emails, OneDrive and computer/endpoint backup for that user.

Limitations: 

  • N/A

Examples: 

  • Users that have left the organization but access/retention to their data is required.

Login Only User

For external vendors/contractors that do not need an email, but require access to company owned systems.

Device Support Included:

  • None

Capabilities: 

  • Login to organizationally owned SaaS systems tied to single sign on (SSO)

Limitations: 

  • No organizational email

  • Only for SaaS access, no organizational computer access

Examples: 

  • Contractors, Consultants, Board Members, Vendors

  • Users that don’t have an organizational email address, and require access to SaaS system(s) tied to SSO from unmanaged/unsupported devices

Email Only User*

Best practice is for every employee to have an email address. Email only users require an email account for things like payroll and basic communication, but do not require access to organizational systems or information outside of email.

Device Support Included:

  • None

Capabilities: 

  • Send and receive email via web browser or mobile device

Limitations: 

  • Unable to access work data and resources outside of email

  • No Microsoft Teams, OneDrive or SharePoint access

Examples: 

  • Front Line Workers

  • Users that don’t require access to organizational systems or information outside of email

  • Users that don’t have data retention needs as email is not backed up

*Email only users does not include shared mailboxes or distribution lists, as long as they are unlicensed. A minimum of one email only license is required per Client for a scan to email account. Please note that mailboxes, such as shared mailboxes and groups are not backed up unless they are licensed as an email only user.

LITE User (Mobile and/or WEB BROWSER Only)

Lite Users access organizational data and systems via a web browser or mobile device such as a tablet or smart phone. They are able to login to shared workstation(s) managed by Ariento (and assigned to a separate Standard or Premium User). Lite users are NOT permitted to be a primary user assigned to a computer.

Device Support Included (must meet Ariento’s minimum specifications):

  • Up to (2) Mobile Devices (Smart Phone/Tablets)

  • Web browser support on shared computer/workstation(s) managed by Ariento (and assigned to a separate Standard or Premium User)

Capabilities: 

  • Use mobile apps downloaded from Apple or Google Play stores 

  • Complete tasks such as email and data entry on a mobile device or web browser

  • Edit files using mobile applications or web browser using Microsoft Office 

  • Access websites via a web browser on organizationally approved mobile device or shared workstation 

  • M365 Emails and OneDrive are backed up

  • Login to a workstation assigned to a separate primary Standard or Premium User

  • Use web and/or mobile applications of Outlook, Excel, Word, PowerPoint, etc.

Limitations: 

  • No desktop computer or desktop application support

  • Unable to access work data & resources outside of web browser and/or mobile applications on organizationally approved mobile device or shared workstation 

  • Backup is limited to Microsoft 365 email and OneDrive (no endpoint backup)

  • Unable to download files or work data locally outside of web browser on a computer

  • Unable to use desktop versions of Outlook, Excel, Word, PowerPoint, etc. 

Examples: 

  • Contractors, Consultants, Board Members, Front Line Workers

  • Users that need access to other systems besides email, but work exclusively off of tablets or smart phones

  • Part-time user that shares computer with another user (at least one shared user must be a standard or premium user)

  • User with exception/risk sign off to primarily work from workstation not managed/supported by Ariento (i.e. contractor, employee that works on client/government secured computer)

  • Users that require computer access for web-based (browser) tasks only

Standard User

Standard Users access organizational data primarily via an organizationally issued workstation (computer) and personally owned smart phone.

Device Support Included (must meet Ariento’s minimum specifications):

  • Up to (2) Mobile Devices (Smart Phone/Tablets)

  • Up to (1) Computers/Workstations

Capabilities: 

  • Everything that a Lite User can do 

  • Download and save files locally on their computer 

  • Edit files locally using desktop installed applications 

  • Use desktop versions of Outlook, Excel, Word, PowerPoint, etc. 

  • Computer files are backed up

Limitations: 

  • Unable to download files or work data to non-work computers (i.e. BYOD) 

  • Unable to print work data on non-work computers (i.e. BYOD) 

Examples: 

  • Users who are issued a dedicated company owned computer and use a smart phone

Premium User

Premium Users have additional support and/or licensing needs.

Device Support Included (must meet Ariento’s minimum specifications):

  • Up to (3) Mobile Devices (Smart Phone/Tablets)

  • Up to (3) Computers/Workstations

Capabilities: 

  • Everything that a Lite & Standard user can do 

Limitations: 

  • Unable to download files or work data to non-work computers (i.e. BYOD) 

Examples: 

  • Users with multiple computers (to include if limited support is required for personal computers setup to access company data or resources)

  • Users that require local administrator access to their endpoints such as developers, engineers or IT personnel

  • User with multiple user accounts such as admins or separate domain email only accounts

  • Users that have a Mac or Linux workstation

  • Users with multiple exceptions/risk sign offs

  • Users with endpoints that don’t meet minimum supported requirements but are NOT end of life

  • Users that require a higher level of service and faster response times such as executives, VIPs, etc.

  • Users with approval or authorization permissions (i.e. account manager, software approver, exception approver, onboarding representative, etc.)

Server

Windows Server OS either on premise or hosted on infrastructure as a service (IaaS) such as Azure. Counted by operating system regardless if virtualized or dedicated hardware.

Examples: 

  • Shared File Drive

  • Application Server such as accounting system or CRM

  • Operational Technology (i.e. CNC Machine) with non compatible Operating System and can’t be joined/managed by M365 Endpoint Manager

Server - Limited

Non Windows Server OS that can be joined/managed by M365 Endpoint Manager either on premise or hosted on infrastructure as a service (IaaS) such as Azure. Counted by operating system regardless if virtualized or dedicated hardware.

Capabilities: 

  • Shared server or OT machine that provides service to end users (i.e. licensing)

Limitations: 

  • Must be non Windows Server OS that can be joined/managed by M365 Endpoint Manager (i.e. Windows 10/11)

Examples: 

  • Licensing server for software (i.e. PDM)

  • Operational Technology (i.e. CNC Machine) with compatible Windows Operating System (Windows IoT Enterprise, Windows 10 Professional, Windows 10 Enterprise)

Cloud Admin USER

Users that require cloud (backend) administrator access beyond read only to Ariento’s technology stack or an Ariento managed cloud service add on. Does not include Ariento admins.

Device Support Included:

  • None

Capabilities: 

  • Ability to login to backend admin portals owned and/or managed by Ariento and conduct actions more than read only.

Limitations: 

  • Dependent on level of permissions granted.

Examples: 

  • Users that need to conduct eDiscovery searches in lieu of Ariento.

  • Users that need to query logs in Ariento’s central repository.

  • Users that need capability to manage client network.

  • Users that have local admin access to all of an organizations computers.

*All user license types represent an annual commitment unless otherwise specified in contract.